Wi-Spot Services

52 Eagle Street, Don Mariano Subdivision, Cainta, Rizal, Philippines

This Return & Refund Policy applies to Starlink equipment rentals provided by Wi-Spot Services.

1. Rental Cancellation

Customers may request cancellation of a confirmed Starlink rental by contacting Wi-Spot Services as soon as possible.

Because rental equipment is reserved for a specific date and may be unavailable to other customers, cancellation fees may apply.

Cancellation more than 48 hours before pickup

The Customer may request cancellation more than 48 hours before the scheduled pickup time.

Any refundable amount will be processed after applicable payment processing fees, administrative charges, or other non-refundable costs have been deducted.

Cancellation within 48 hours of pickup

Cancellations made within 48 hours of the scheduled pickup may be subject to forfeiture of the reservation payment or down payment.

This is because the equipment and inventory have already been allocated to the booking and may be difficult to rebook on short notice.

No-show

If the Customer fails to collect the equipment at the agreed pickup time without prior notice, the booking may be considered a no-show.

No-show bookings are generally non-refundable.

Wi-Spot may, at its discretion, allow the reservation payment to be applied toward a future rental, subject to availability and any applicable charges.

2. Security Deposit Refund

The security deposit is separate from the rental fee.

The deposit is refundable provided that:

• All equipment is returned;
• All accessories are complete;
• The equipment is returned in acceptable condition;
• There are no outstanding rental extensions or late fees; and
• There are no repair, replacement, or other charges payable by the Customer.

Wi-Spot will inspect the returned equipment before releasing the refundable balance of the deposit.If deductions are required, Wi-Spot will inform the Customer of the applicable charges.

3. Early Return

Returning the equipment before the agreed return date does not automatically entitle the Customer to a refund or reduction of the rental fee.

The rental period is reserved specifically for the Customer, and the equipment may have been unavailable to other customers during that period.

Any refund or rental adjustment for an early return is at the discretion of Wi-Spot Services.

4. Service Interruption or Connectivity Issues

Starlink service may be affected by weather, satellite availability, network congestion, obstructions, power interruptions, geographic conditions, maintenance, or other circumstances outside the control of Wi-Spot Services.

A temporary loss of connectivity, slower-than-expected speed, or service interruption does not automatically qualify the Customer for a rental refund.

Customers experiencing connectivity problems should contact Wi-Spot as soon as possible so that reasonable troubleshooting or technical assistance can be provided.

5. Equipment Failure

If the rented equipment experiences a confirmed hardware failure attributable to the equipment itself, the Customer should immediately contact Wi-Spot Services.

Where reasonably possible, Wi-Spot may provide troubleshooting, replacement equipment, or another appropriate remedy depending on equipment availability and the circumstances.

Any refund or rental adjustment will be determined based on the nature and duration of the issue.

Equipment failure caused by Customer negligence, improper installation, physical damage, water exposure, unauthorized modification, misuse, or other Customer-related circumstances is not considered a refundable equipment failure.

6. Damaged, Lost, or Missing Equipment

The Customer remains responsible for equipment that is lost, stolen, damaged, or returned with missing accessories.

Any applicable repair or replacement costs may be deducted from the security deposit.

If the cost exceeds the deposit, the Customer must pay the remaining balance.

7. Late Returns

Late returns are not eligible for a refund and may result in additional charges.

Unless otherwise agreed:

• Up to 6 hours late: ₱500 minimum late fee
• More than 6 hours late: One full rental day charge
• Every additional 24 hours: One full rental day charge per day or fraction thereof

Late charges remain payable even if the equipment is subsequently returned.

8. Refund Processing

Approved refunds will be processed after Wi-Spot has confirmed the applicable refund amount and, where applicable, completed inspection of the returned equipment.

The actual time for funds to appear in the Customer's account may depend on the payment provider, bank, e-wallet, or other payment method used.

Any payment processing fees or charges that cannot be recovered by Wi-Spot may be deducted from the refundable amount where applicable.

9. Refund Method

Refunds will generally be issued through the same payment method used for the original transaction, where practical and supported by the payment provider.

Wi-Spot may request additional information from the Customer when necessary to process a refund securely.

10. How to Request a Cancellation or Refund

Customers should contact Wi-Spot Services as soon as possible with the following information:

• Customer name
• Booking or rental reference
• Rental date
• Reason for cancellation or refund request
• Payment details or transaction reference, if applicable

Refund requests will be reviewed based on the circumstances of the booking and this Policy.

11. Policy Changes

Wi-Spot Services reserves the right to update this Return & Refund Policy from time to time.

The policy applicable to a rental will generally be the version accepted by the Customer at the time of booking.